Privacy Notice

Who we are

Abide Homes provides property-management services. For the personal information described in this notice, Abide Homes is the data controller. You can contact us at abidehomes@outlook.com.

Information we collect

When you contact us or complete our Owner Enquiry form, we may collect your name, email address, telephone number, property location and any other information you include in your message. We may also keep a record of our correspondence with you.

How we use your information

We use this information to review and respond to your enquiry, discuss the services you may need, arrange follow-up communication and take steps at your request before entering into a property-management agreement. We may also use it to operate and protect our website and maintain appropriate business records.

Our lawful basis

We normally process enquiry information because it is necessary to take steps at your request before entering into a contract and because we have a legitimate interest in responding to enquiries and operating our business. We do not use information submitted through the enquiry form for unrelated marketing without an appropriate lawful basis.

Who receives your information

Your information may be processed by trusted service providers that support our website, form handling, email and IT administration. This may include our website-hosting and email providers. We only share information where reasonably necessary, where required by law or where you have asked us to do so. We do not sell your personal information.

International processing

Some service providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to use providers that apply appropriate legal safeguards for international transfers.

How long we keep information

We normally retain unsuccessful or inactive enquiries for up to 12 months after our last communication, unless a longer period is reasonably required for legal, regulatory or record-keeping purposes. If you become a client, relevant information may be retained for longer under our client-record and legal-retention requirements.

Your data-protection rights

Depending on the circumstances, you may have rights to request access to your personal information, correct inaccurate information, request deletion or restriction, object to certain processing and receive information you provided in a portable format. You may also withdraw consent where consent is the basis for processing.

To exercise a right or ask a privacy question, email abidehomes@outlook.com. We may need to confirm your identity before responding.

Complaints

Please contact us first if you have concerns. You also have the right to complain to the UK Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk/make-a-complaint.

Cookies and website data

This website does not currently use advertising or analytics cookies. Our hosting provider may use strictly necessary technical data to deliver and secure the website. If we add analytics, advertising or other non-essential cookies later, we will update this notice and introduce any consent controls required.

Changes to this notice

We may update this notice when our services, suppliers or legal obligations change. The latest version will always be published on this page.